| From the wonderful, friendly reception staff; to the fabulous hygienists and dental assistants; and finally to the incredibly talented and patient, Dr Berzin; I cannot recommend the staff at City Dental enough, and felt compelled to share my story for anyone who is looking for a new dentist.
Having moved to Canada from Australia, I had yet to find a dentist and had been hesitant in looking as I had heard horror stories from others about experiences and being told they needed unnecessary work. However, in August this year I ended up with a front tooth emergency whilst on holiday in NFLD, so my boyfriend (who had been going to City Dental for a number of years) booked me in for the day I returned.
I arrived at City Dental apprehensive about what to expect and in a lot of pain. They were simply wonderful and made me feel relaxed and at ease, despite the fact that they ended up having to perform 4 hours of emergency dental surgery! I needed my fractured tooth removed and a subsequent bone graft. I was devastated and beside myself that I had to leave there without a front tooth, but they performed miracles and organised a retainer type appliance with a front tooth attached to be delivered 24 hours later.
Unfortunately, the retainer not something I particularly enjoy wearing so Dr Berzin saw me a number of times afterwards (all free of charge) to make adjustments to try and make it more comfortable, and patiently took the time to discuss ongoing options with me. More importantly, he wouldn’t let me spend the $2000 on a Maryland Bridge as he said that my bite would cause my teeth to knock against it and possibly damage them/and or knock the bridge out. I am sure there are many dentists out there that would have just let me spend the money with them!!
However, all of this isn’t even the reason why I decided to take the time to write this review. Regrettably, a couple of weeks ago I LOST the retainer just before I had to leave for a weekend trip to Chicago. They were so lovely to me on the phone and very empathetic that I had to be away for a long weekend without a tooth! They organised for me to come in first thing on the Monday morning to do impressions for a new retainer, and put in a temporary tooth for the 48 hours until the retainer arrived. Again, all of this was free of charge! And when the new retainer arrived, they only charged me just a little bit over cost for it!! So unbelievably wonderful of them that I just had to put it in writing for all to read!
Thank you City Dental….you guys are amazing!!!!
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